Protecting your personal information

Information we collect

We may request basic identifying details—such as your name, email address, phone number or postal address—when you submit enquiries, request quotes or participate in promotions. We do not seek sensitive information like your religious beliefs, health details, or criminal history.

From time to time, we may run surveys or gather feedback to improve our services. Participation is optional.

Cookies and website usage

Moveroo uses cookies to remember preferences and streamline your browsing experience. Cookies do not identify you personally but can make return visits more convenient. You can disable cookies in your browser settings; however, this may limit certain website features.

Providing personal information

Sharing your personal information with us is voluntary. When you do, you consent to Moveroo collecting, storing and using it according to this policy. If you choose not to provide requested details, we may be unable to deliver the full benefits of offers, competitions or services.

If you no longer wish to receive marketing communications, you can unsubscribe by clicking the link in the email or emailing removals@moveroo.com.au. These requests are processed promptly.

How we use and disclose information

Personal details you provide may include your full name, phone number, email address and service location. We also collect logistical information such as pickup & delivery addresses, vehicle details, access notes and scheduling preferences. Where relevant, we’ll ask for payment details or authorisations to complete the service.

• Support the functioning of the website or Moveroo business operations.
• Provide marketing or special offers you have opted to receive.
• Meet legal or regulatory obligations.
• Act with your express consent.

We never sell your personal information.

Security and retention

We take reasonable steps to keep your personal information accurate, current and secure. While no internet transmission can be guaranteed as risk-free, we actively monitor and protect the systems that store your data. When personal information is no longer required, we securely destroy or de-identify it unless the law requires us to retain it.

Access and corrections

You may request access to the personal information we hold about you by emailing removals@moveroo.com.au. If any details are inaccurate or incomplete, we will correct them promptly.

If you need to correct or update your information, contact removals@moveroo.com.au. We’ll respond quickly and confirm once updates are complete.

Unsubscribing

To opt out of promotional emails, send a message to removals@moveroo.com.au with “UNSUBSCRIBE” in the subject line.

Updates to this policy

We may update this policy to reflect operational changes or regulatory updates. When material changes occur, we’ll note the revision date on this page and communicate updates through relevant channels. 14 days before taking effect, where practical. Continuing to use the site after changes are published indicates acceptance of the updates.

Contact

Questions about this Privacy Policy can be directed to removals@moveroo.com.au.

Moveroo collects personal information that helps us provide transport estimates, coordinate logistics, comply with legal obligations and deliver services. We only request what is necessary for your booking and we handle it in accordance with the Privacy Act 1988 (Cth).

To learn more about privacy rights in Australia, visit the Office of the Australian Information Commissioner.