Understanding our transport agreement

Key definitions

• Charge Rate: $55 (ex GST) per 15 minutes for a two-person crew, unless otherwise quoted.
• Goods: Items you ask us to transport.
• Quote: The written estimate we supply.
• Services: Any transport or ancillary work we perform for you.
• Subcontractor: Partners appointed by Moveroo to assist with your move.

Application of these terms

These terms apply whenever you engage Moveroo, once you have had reasonable opportunity to review them. Proceeding with a booking confirms your acceptance.

Not common carriers

Moveroo is not a common carrier and may refuse to transport particular items or classes of goods at its discretion.

Your obligations & warranties

• Provide accurate information when requesting a quote or booking.
• Confirm you own the goods or are authorised to act on behalf of the owner.
• Disclose dangerous, fragile or high-value goods; we may refuse items that pose risks.
• Ensure all goods intended for transport are ready and you (or a representative) are present at loading and unloading.

Method of carriage

We may choose the route, vehicle type and subcontractors used. Any liability limits within these terms extend to our subcontractors and personnel.

Delivery

• Goods are delivered only to you or someone you nominate in writing.
• If delivery cannot proceed, storage fees and re-delivery charges may apply.
• We are not liable for delays caused by factors beyond our control.
• A week’s notice is required to retrieve goods from storage.

Charges & rescheduling

• Fees follow the accepted Quote. Changes to the scope or inaccurate information may incur adjustments.
• Storage is charged weekly and payable monthly in advance.
• Delays beyond 30 minutes outside our control may attract additional charges.
• Cancellation is fully refundable within 2 days of paying the deposit. After that, deposits are non-refundable but transferable within 12 months.
• Rescheduling within 7 days of the move date incurs a 50% administrative fee of the deposit.

Additional costs & lien

• You must reimburse any customs, quarantine or similar charges.
• We retain a lien over goods until all amounts owed are paid. After 28 days of non-payment, we may sell goods following notice.

Loss, damage & insurance

Guarantees under Australian Consumer Law may apply unless the services are for business purposes. We are not responsible for losses from events outside our control or inadequate packaging. You are responsible for arranging insurance cover for your goods.

Privacy & general terms

Personal information is handled per our Privacy Policy. These terms are governed by Queensland law, with disputes referred to mediation under Queensland Law Society guidance.